Read SELFi reviews from our incredibly happy customers
The secret to making our customers happy is very simple – offer them the lowest rates to save the most money … and be kind, supportive and diligent every step of the way.
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SELFi was #17 of 10,000+ mortgage brokers with Rocket Mortgage in 2020.
Kevin was a great mortgage coach. He made the process of completing a refinance with cash out quick and easy. I would not hesitate to work with him again in the future. The entire process was completed online and via email, but Kevin was also always available for a phone call whenever I had a question. Overall it was a great experience.
It was a pleasure to work with SELFi and especially with Jake Lucas. He was wonderfully helpful, understanding and kind throughout the process. He made sure that everything was completed properly and stayed in contact throughout. It was a pleasant experience with a very helpful outcome.
The view rates estimates that SELFI hosts lets you customize and view different options before allowing you to opt from bucket of options. It offers one of best mortgage rates in the market. Joseph guides and helps you throughout the process and make it look so quick and easy from document upload all the way to closing.
I have done 4-5 refinances in the last 15 years, and this was by far the smoothest, easiest experience I’ve ever had. Zach was a pleasure to work with, was very knowledgeable and responsive, and made the whole process a breeze. I was able to do almost all of the signing and approvals online, with just a few in person signatures at the end. I highly recommend SELFi and Zach!
We’ve refinanced twice now with SELFi. The process was fast and seamless, on both occasions. Can’t thank Jake enough. He was quick to respond to all of our questions and very knowledgeable. I’ll definitely be recommending SELFi to friends and family.
Matthew helped me refinance my VA loan and made the process really easy and stress free. He ensured that we moved quickly and locked in my new rate at the lowest % available. He was with me every step of the way and kept me informed every step of the way. Matthew was always very professional and very amicable. I have already recommended Matthew to my family and friends for all of their mortgage needs and will continue to do so in the future.
Awesome service! Thank you Joseph and your team for everything! My refinance wasn’t an easy one but you and your team work hard and endlessly to get it done for me. I work 2 jobs and have to handle a newborn baby and you made my refinance painless and less stressful. Thank you again for all your help.
The smoothest-process, best-rates refinances I’ve done. Get rate quotes from the website without the usual “enter your email to see your rate” business from other sites, nor the automated callbacks. I’ve refinanced with Selfi twice now, and both Ben and Joseph were knowledgeable, quick to respond, and pressure-free. The most digital/paperless and “errand-free” process I’ve had to date.
We’ve worked with SELFi twice now and both times have been so easy and straightforward. We worked with Jake and he was great to work with and did a wonderful job of making our refi as quick and efficient as possible. We’ve had 2 wonderful experiences and I would recommend SELFi to everyone!
Raul was very nice to work with!! He was very responsive and was very patient with all my questions. He made the entire process very easy and transparent.
I found SELFi after searching for an online refinance option with low cost of entry so to speak. I liked the idea of showing transparent rates and allowing customers to directly search for loans based on their needs (without having to necessarily talk to anyone first). But if your not sure like I was, I just talked to Joseph
directly because with his experience he narrowed down my loan needs very quickly. He really does coach you through the process. I was able to get a no fee refinance and lowered my monthly payment by about $200 at the same time, which met my needs well. The refinancing experience was very fast and smooth. Joseph was very professional and responsive making sure my questions were answered thoroughly (by email and phone) before proceeding with next steps. I appreciated the ease of uploading all the documents straight through the Selfi app portal, really made things easier. He also walked me through the process with Quicken loans so that we could make sure we closed on time. Over all the whole process took about 2 weeks start to finish. I am so glad I found SELFi and I will definitely keep them in mind next time I purchase not refinance
Raul was great. Very responsive and easy to work with. By far the easiest Refi I have done.
I want to thank everyone at SELFi and especially Jake Lucas for long his help with my refinancing. It was a smooth and successful process and I would highly recommend Jake and SELFi to anyone else interested.
Patrick is hands down the most honest and transparent salesperson we have ever dealt with. He gave us all the information we needed to make a decision and was not at all pushy. We got a great rate for our refinance and the whole process was seamless. As well as being a great loan officer, Patrick also supports the veteran community and donates a portion of his commission to veteran housing organizations, which is awesome. Thanks, Patrick!
Our Refi with Selfi was excellent and Zach was amazing! We had tried to refi as “self-employed” before and we were given the run around so we came in very skeptical. Zach understood and answered all of our questions and concerns honestly, before we even took the dive into the refi process. He was clear, concise, heard what we were looking for, responded to any questions we had immediately! In fact, he made the deal even sweeter than what we had anticipated. I highly recommend Zach and Selfi to anyone looking to Refi.
My experience was fast and easy Joseph helped me save a lot of money on both my loans
Was very nice and helpful!
Joe provided excellent customer service. We purchased our home last year using Selfi and just completed a refinance with Selfi. We’ve been loyal and been rewarded with another smooth transaction. Highly recommended; thank you again!
I recently closed a refi with Kevin’s help, and could not be happier. He contacted me right away and got things rolling after I applied on the SELFi website. I had been shopping around for my refi, and decided to go with Kevin in large part because he is great to work. He was transparent and I was confident he was getting me the best rates that he could. I would absolutely work with Kevin again in the future.
This was the easiest refi my hubby and I have ever done. The online process itself with SELFi was dead simple, but it also came with a wonderful human–Zach. He was incredibly responsive, knowledgeable, low-key, proactive, always available by both phone and email. He got us a very good rate, and kept us informed every step of the way. If you’re thinking of using SELFi for a loan, go for it, and sign up with Zach. We highly, unreservedly recommend him. Thank you Zach!
Very easy process! Joseph was a clear communicator and got things things done efficiently. Thank you for all you did for us this year!!!
Zach was excellent. As a self-employed borrower, underwriting my mortgages has always been a bit more work than a typical W-2 employee. Zach was on top of the entire process, was quick to respond and answer questions, and was extremely professional even in the midst of challenges caused by my own mistakes. I look forward to working with Zach and SELFi again in the future.
Raul was very responsive over email. The refinance process was easy and seamless.
At first I was skeptical of Selfi.com. I had never heard of it. But when Kevin contacted me I was put completely at ease. He was extremely patient and very responsive with my questions. Everything was made clear in black and white about my refi. Kevin was straightforward, kind, professional and available. I have never had an easier dealing with a refi. Loan. Definitely 5+ Stars in all aspects.
Joseph provided awesome service made my refinance as smooth as possible. He was prompt with updates and answers to any questions I had, and helped me figure out how to deal with some of the hurdles in my situation. Everything was transparent and efficient!
After an error on my part during the process, he was extremely helpful and went the extra mile in helping me figure out how to resolve, coordinate, and eventually finalize things.
Kevin was exactly what I needed for my refi/cash out – efficient, timely, kind, thorough and informative. HIs response time was great. A true professional. I would highly recommend him to my friends and family.
ReFi in San Francisco, a Condo. We already had a good rate 2.99%. Through SelFi we were down to 1.75%. We figure over 10 years we are going to save about $15K. Anyway, Zach was very responsive to all of our messages and everything went smoothly. We are retired, so income and assets were complicated, but from my point of view we just sailed through it. Thanks Zach.
Great service, everything was handled in a timely fashion online. I would recommend using their services to find the lowest rate.
Stacy was great. She particularly helped when the third-party appraiser disappeared for multiple months. She was informative and responsive and got things done.
Kevin was professional, responsive and informative. He provided timely feedback. He was always considerate.
We got great rate, and the process was easy! Thank you to Raul and Selfi
This is my second refinance with SELFi. It’s always a pleasure and was a successful close each time. I highly recommend Zach. He is very personable, responsive, kind, and professional. Thank you many times over, Zach for the incredible professionalism you provided me and my family.
I was very impressed when Erica (and Selfi) was able to provide the lowest rate for a refinance and it was easy working with Erica, who was very responsive to all my questions.
I am a repeat customer and again I’m very satisfied with the service & professionalism! Thank you Joseph & Seshah for making the process smooth and fast.
I will definitely recommend Selfi to my family & friends.
Our second refinance with Selfi, great customer service, and a proactive approach.
I had the pleasure to work with Raul on my refi. And, although it took 2months, it was due to the fact that we had solar panels. Raul, took charge in assisting with the required documents needed from our solar company. He was very communicative with me throughout the process. He provided a professional, calm response when I started to feel stressed out. He is a great loan officer, that demonstrates integrity, compassion and knowledge. He is wonderful to work with. Thank you, Raul!
Excellent to work with. Kevin is super responsive, mixes calls and emails depending on urgency and topic. All around extremely professional and diligent.
If not for Raul, I wouldn’t have not refinanced, I would have just stopped at prequalifying. He was very helpful and educated me on every single thing that I asked him about. Because of this, there were no surprises, and we closed earlier than planned. Everything went smoothly. Raul is one of the reasons why selfi is the future of refinancing. Thanks again Raul and God bless!
Very easy refi process.
Before talking to SELFi, I felt like home refinance is like a maze with a meteoroid shower of phone calls. After my call, I got enough clarity, thanks to SELFi for educating me. I got multiple quotes with the best recommendation and reasoning. I talked to different other providers, no one able to match the quote from SELFi. After sharing my SELFi quote, they offered to match, but they could not beat on the first quote, so I considered SELFi a trusted service provider. The team worked with me very patiently to fit my busy work schedule. After giving my consent to move forward, everything was orchestrated very well, and I’m pleased with the overall experience.
I worked with Stacy Mitchel for my home loan refinance. She was very professional and did her best to answer your questions ASAP help you to communicate with loan underwriting. I would like to work with her if I have any loan applications in the future, it will save a lot of headache to deal with loan underwriting.
PS I like SELFI website for documents viewing and down/uploading.
Raul is very professional , knowledgeable & friendly personality. Responsive & quick to return feedback/updates both emails and calls on time even after hours. I will refer Raul to all my family & friends.
Stacy was professional & reliable when we opted to refinance our home. I had never used the SELFi app before. It seemed easy to use & I was able to upload all documents with ease. It was quite stress-free & I was able to communicate easily with Stacy if I had a question. Thanks, again! I never knew refinancing could be so simple!
This is my second refinance with SelFi and both experiences were amazing. Joseph made the experience easy and painless. He answered all my questions quickly and thoroughly. Thank you!!!
My SELFi refinance experience was excellent. Stacy Mitchell was like a personal mortgage concierge. Never have I received the same level of service from any other mortgage loan company. I’ve always had hiccups trying to refinance with my previous mortgage company because the customer service was lacking and the process stressful. I wish I would have known about SELFi sooner because the refinance was smooth, non-stressful, and quick. Closed in 3 weeks. My family member recently refinanced with her credit union and they told her it will be a 45 day process. SELFi is the way to go and Stacy Mitchell is the person who can get you to a great new loan.
Just did a refi with Raul. Prompt answers to questions I had and made process easy. Would definitely use him again!!
I was a little skeptical of the concept of Selfi. Refinancing can be a consuming task, and I was concerned about not meeting a broker in person; however, based on the reviews and my perception that my refi situation was pretty straightforward, I decided to give Selfi a chance. Now that the process is complete, I’m thrilled. The result was an embarrassingly low-interest rate, very reasonable closing fees, and a new lender that looks to be easy to work with. It took a little longer than I’d expected, but I assume that has to do with how many folks are refinancing now. I worked with Erica, and despite the longer than anticipated runway, she kept me informed and maintained my rate lock weeks past the expected closing date. Again, my loan situation was pretty straightforward. I don’t know what this process would be like for a more complicated loan, but I would 100% recommend this service to anyone who thinks they have an uncomplicated loan and good financial documentation. The entire process was very manageable, and for me, the result is an outstanding loan with a great rate and savings that will make a huge difference every month for years to come! Thank you, Erica and Selfi!
Pat was super helpful and answered all my questions by email thoroughly and quickly. This was the easiest refinance ever! Thank you:)
We are so glad we found SELFi, Inc. for so many reasons. After comparing with several other mortgage companies, the rate SELFi offered was the lowest. The entire closing experience with Joseph was like a breeze. He is very professional, very responsive, and always kept us up-to-date with various due dates. Even if there was a shortage of appraisers and the possibility of not able to lock the initial rate, he kept us calm and we were able to close the deal. This is the situation that a true professional shine. We are very satisfied and happy with the experience we had with SELFi. Thank you so much!
My refi with SELFi was ridiculously so simple and straightforward, it was almost a non event. Zach was always available and kept me in the loop every step of the way. And yeah, he got me the best deal, too.